FAQs
What is your returns policy?
We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase.
Our Return & Refund Policy provides more detailed information about options and procedures for returning your order.
What are the shipping options?
We partnered with DHL, Fedex and Aramex for shipping within the United States
Our Shipping Policy page provides more detailed information about the terms and conditions that constitute our shipping policy.
What are the international taxes, duties, etc. that I have to pay?
We do not collect any tax from our customer.
When will I receive my order?
All orders made before 5:00 PM are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
is everything listed Authentic?
Yes, All of the items go through rigorous inspection before listing. Relux shop gives 100% authenticity guarantee.
What should I do if I never received my order?
Delivery delays can occasionally occur. If you failed to receive your order, please let us know by email contact@reluxshop.com
A customer service representative will locate your order and inform you of next steps.
What do I do if I receive a defective order?
Key-Surfers is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Where are you located?
Address: 8345 NW 66 ST #C9450 ,Miami,Florida,33166,United States
How do I contact your company if my question isn’t answered here?
You are welcome to contact us via email contact@reluxshop.com during opening hours 10 am-5 pm Monday-Friday.
What payment methods do you accept?
We accept the following credit and debit cards:
- MasterCard,
- Visa
- Discover
- Amex
- GooglePay
- DinersClub
- Meta
- ApplePay
- ShopPay
How do I track my order?
Once your order is shipped, we send you a confirmation email which for tracked services contains the tracking number and a link to the tracking website for the shipping service you selected at checkout.
How do you pack your items to ensure safe transport?
We cling wrap all our products and wrap them in at least three layers of bubble wrap. Rest assured, your orders are being packed to ensure nothing is damaged along the way.
How do I know my payment has been received?
If you pay via credit card, your order confirmation should indicate that payment has been completed.
If you have any question or want to know about us please contact us form below information:
CONTACT INFORMATION
Phone: +1 508-475-9009
Email: contact@reluxshop.com
Address: 8345 NW 66 ST #C9450, Miami, Florida 33166, United State
