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Returns and Refund Policy

At Relux Shop we strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any shipping or products issues, and you’re feeling frustrated, then please send us an email and our team will assist you right away.

 

====================>> RETURN POLICY <<====================

 

ACCEPTABLE RETURN REASONS

Your return can only be approved based on the following reasons:

Reasons

Description

Objective reasons 

Damaged

The product is damaged in delivery

 

Defective

The product does not function as described in its manufacturer specification

 

Incorrect/wrong item

Not the product the customer ordered (e.g. wrong size or wrong color)

 

 

Website error

The product does not match website specifications, description, or image (this issue is attributable to a website error/misinformation)

 

NOTE: There will be no refund or returns if you ordered the wrong items because we ship the same items as ordered.

RETURNS AFTER 30 DAYS

Your item may not be returned after 30 calendar days based on the 30-DAY EXCHANGE OR REFUND GUARANTEE

Process for returning an item:

-Make sure it meets the criteria for a valid return. 


-Send us a message at info@reluxshop.com indicating the intent to return the item. Please include the following in the email:

  1. Photo of the item
  2. Tags and labels attached

We will send a response to assist you in processing the return of the purchased item. 

 

TIME FRAME FOR THE QUALITY EVALUATION PROCESS

After we receive your package at our warehouse, the quality evaluation process will be completed within 48 to 72 hours but may be extended. Please be informed that for certain products, this process may take more time.

 

==================>> CANCELLATION <<===================

 

1. Cancelling Unshipped-out Orders

If you are cancelling your order which has not yet to be shipped out, please kindly contact us via info@reluxshop.com For the fastest resolution, please include your order number. Thanks!

2. Cancelling Shipped-out Order

there's no refund on shipped out orders.

 

====================>> REFUND POLICY <<====================

 

Our replacement policy allows for item(s) your choice of a full refund or replacement item(s). However, we do have a few simple requirements for processing a return.

OUR 30-DAY EXCHANGE OR REFUND GUARANTEE

Relux Shop guarantees that any item bought from us can be refunded or replaced for free with a 30-day, post-purchase money back guarantee.

 

TIME FRAME TO RECEIVE YOUR REPLACEMENT/REFUND

Replacement option: once the item has undergone the quality evaluation process, expect to receive the item within 1-2 weeks from the date we receive the tracking information of the returned item.

Refund option: customers who have requested for refund can expect to receive it within the following time frames:

Payment Method (at the time of purchase)

Refund Option

Refund Lead Time (to see the amount on your bank statement)

Credit card / Debit Card

Credit / Debit Reversal

 

Paypal

Paypal reversal (if Paypal balance)

5-7 business days

Credit reversal ( if Paypal is linked to a credit card)

5 to 15 banking days 
Note: The amount may be reflected in your next billing cycle

Debit reversal ( if Paypal is linked to a debit card)

5 to 45 banking days(Depending on your issuing bank)
Note: The amount may be reflected in your next billing cycle

 

 

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