Returns & Refund Policy

At Relux Shop we strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any shipping or products issues, and you’re feeling frustrated, then please send us an email and our team will assist you right away.

 

RETURN POLICY  

ACCEPTABLE RETURN REASONS

Your return can only be approved based on the following reasons:

 

NOTE: There will be no refund or returns if you ordered the wrong size or item because we ship the same items as ordered.

change of mind is not acceptable if an item has been shipped . 

 

RETURNS AFTER 30 DAYS

Your item may not be returned after 30 calendar days based on the 30-DAY EXCHANGE OR REFUND GUARANTEE

Process for returning an item:

-Make sure it meets the criteria for a valid return. 

-Send us a message at contact@reluxshop.com indicating the intent to return the item. Please include the following in the email:

1. Photo of the item
2. Tags and labels attached

We will send a response to assist you in processing the return of the purchased item. 

 

TIME FRAME FOR THE QUALITY EVALUATION PROCESS

After we receive your package at our warehouse, the quality evaluation process will be completed within 48 to 72 hours but may be extended. Please be informed that for certain products, this process may take more time.

 

==================>> CANCELLATION <<===================

 

1. Cancelling Unshipped-out Orders

If you are cancelling your order which has not yet to be shipped out, please kindly contact us via contact@reluxshop.com within 24 hours of your order. For the fastest resolution, please include your order number. Thanks!

2. Cancelling Shipped-out Order

You can cancel your order within 24hours of order. There’s no refund on shipped out orders.

 

====================>> REFUND POLICY <<====================

 

Our replacement policy allows for item(s) your choice of a full refund or replacement item(s). However, we do have a few simple requirements for processing a return.

OUR 30-DAY EXCHANGE OR REFUND GUARANTEE

Relux Shop guarantees that items bought from us can be refunded or replaced for free with a 30-day post-purchase money back guarantee only if an item is damaged or broken.

 

TIME FRAME TO RECEIVE YOUR REPLACEMENT/REFUND

Replacement option: once the item has undergone the quality evaluation process, expect to receive the item within 1-2 weeks from the date we receive the tracking information of the returned item.

Refund option: customers who have requested for refund can expect to receive it within the following time frames:

 

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