Returns & Refund Policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@reluxshop.com
Shipping Process
To return your product, you should mail us at contact@reluxshop.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We are taking 9.99$ shipping service, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Do you accept returns?
- Yes, I accept returns.
How can customers return your products?
- In-store, By mail.
How will customers get the return label?
- For defective products & customer remorse: Download/print.
Product conditions that we allow for returns.
- New
Currency: (USD)
Restocking Fee: $4.00
Return Shipping Costs(For defective products): $0.00
For customer remorse: Actual cost of return shipping.
Contact Info
Support Time- Mon-Fri-/ 10 AM - 5 PM
Phone: +1 508-475-9009
Email: contact@reluxshop.com
Address: 8345 NW 66 ST #C9450, Miami, Florida 33166, United State
